Frequently Asked Questions

Shipping & Delivery

How long does shipping take?
Orders are typically processed within 1-2 business days. Delivery times vary by location: 3-5 business days for domestic orders and 7-14 business days for international orders.

Do you offer free shipping?
Yes! We offer free shipping on orders over a certain amount. Check our shipping policy for current thresholds.

How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can use this to monitor your package's progress.

Returns & Exchanges

What is your return policy?
We accept returns within 30 days of delivery for unworn, unwashed items with original tags attached. Please contact us to initiate a return.

How do I exchange an item?
Contact our customer service team with your order number and the item you'd like to exchange. We'll guide you through the process.

Orders & Payment

What payment methods do you accept?
We accept all major credit cards, PayPal, and other secure payment methods displayed at checkout.

Can I modify or cancel my order?
Please contact us immediately if you need to modify or cancel your order. Once shipped, we cannot make changes.

Is my payment information secure?
Yes! We use industry-standard encryption to protect your payment information.

Products

How do I know what size to order?
Check our size guide on each product page for detailed measurements and fit information.

Are your products authentic?
Yes, all products sold in our store are 100% authentic and sourced directly from authorized suppliers.

Contact Us

How can I reach customer service?
You can contact us through our contact form, email, or phone. We typically respond within 24 hours during business days.